Refund policy

Return & Refund Policy

1. Our Return Policy

At Zavqenori, customer satisfaction is important to us. We want you to feel confident when shopping for your Hanging Egg Chair and other products in our store.

Eligible items can be returned free of charge. To qualify, please submit your return request within 14 business days of receiving your order.

2. Return Eligibility

To help us process your return, please ensure that:

Your return request is submitted within the eligible return period.
The item is in suitable condition for return.
You provide your order details and the reason for your return.
You follow the return instructions provided by our customer support team.

Some items or circumstances may not qualify for a return. Please contact Zavqenori to confirm eligibility before sending an item back.

3. How to Request a Return

To request a return from Zavqenori, follow these steps:

Contact our customer support team using the email address or phone number below.
Provide your order details and explain why you wish to return the item.
Wait for our team to confirm your return eligibility and provide return instructions.
Follow the instructions provided by our support team.

Please do not send an item back before receiving return instructions from Zavqenori.

4. Refund Policy

Once your returned item has been received and inspected, we will notify you whether your refund request has been approved.

Approved refunds are generally processed within 3 business days after the return is received and approved. The time required for the refund to reach you may depend on the refund arrangement confirmed by our support team.

5. Cash on Delivery (COD) Orders

Zavqenori currently accepts Cash on Delivery (COD) payments only.

If you paid for your order using COD and your return is approved, please contact our customer support team. We will review your request and explain the applicable refund arrangement.

6. Damaged or Incorrect Items

If your order arrives damaged or you receive an incorrect item, please contact Zavqenori as soon as possible.

Include your order details and, if possible, clear photographs showing the issue. Our team will review the information and explain the next steps.

7. Exchanges

If you would like to exchange an item, please contact Zavqenori customer support to discuss the available options. Exchanges are subject to product availability and eligibility.